Refund policy

This policy explains returns, refunds, and how we handle damaged/incorrect items for purchases made on jennysgifts.com.

Return Window

You may request a return within 30 days of delivery.

Return Eligibility

To be eligible for a return (unless the item is defective or we made an error), the toy item must:
  • Be unused and in original condition
  • Include original packaging and all included accessories, parts where applicable
  • Include proof of purchase (order number / receipt)

Non‑Returnable Items

Some items may be non‑returnable, including items clearly marked as Final Sale / Non‑Returnable at the time of purchase. If an item is non‑returnable, it will be stated on the product page or at checkout.

How to Start a Return

Email info@jennysgifts.com with:
  1. Order number
  2. Item(s) you want to return
  3. Reason for return
  4. Photos (required for damaged/defective items)
Please do not send items back without receiving official return instructions.

Return Shipping Costs & Fees (Clear Responsibility)

Non‑defective returns (e.g., change of mind / ordered by mistake)

  • Customer is responsible for the return shipping cost.
  • We do not provide free return shipping for non‑defective returns unless we explicitly state otherwise in writing.
  • We recommend using a trackable and insured international shipping service. The customer is responsible for the package until it is received and inspected by our warehouse.

Original shipping charges

Shipping fees paid at checkout (if any) are non‑refundable after the order has shipped.

If your order qualified for free shipping, there was no outbound shipping fee paid to refund.

Damaged / defective / incorrect item (our error)

If the issue is confirmed after review, we will provide instructions and an appropriate resolution, which may include a prepaid return label, replacement, refund, or other solution (as applicable).

Do not ship items back without written instructions from us.

Refused delivery / incorrect or incomplete address

If a shipment is refused or returned due to an incorrect/incomplete address provided at checkout, carrier return fees and/or additional shipping costs may be deducted from the refund (where permitted), or the order may be treated as a return request subject to eligibility review.

Damaged / Defective / Incorrect Items

If your toy item arrives damaged, defective, or incorrect:
  1. Contact us within 48 hours of delivery
  2. Provide clear photos of the toy product and outer packaging
We will review and assist with a resolution as applicable.

Refund Processing Time

After a return is received and inspected (or a refund is otherwise approved), refunds are issued to the original payment method.

Refunds are typically processed within 10 business days after approval.

Your bank/card issuer may take additional time to post the credit to your account.

Exchanges

If you would like an exchange, contact us. Exchanges are subject to stock availability and eligibility review.

Cancellations

If you would like to cancel your order, please email us at info@jennysgifts.com as soon as possible so we can process your refund. In the event your item has already shipped, please message us so we can facilitate your return.

Limited Warranty

We offer a complimentary Limited Warranty applicable only to the original buyer at the original delivery address. Our Limited Warranty covers manufacturing defects for 1 year from the date of delivery.
This Limited Warranty does not apply to damage caused by improper use, rough play, normal wear‑and‑tear, accident, modification or improper storage of the toy. A manufacturing defect means flaws from production that impair the toy’s function or safety.
If you encounter a warranty‑related issue, please reach out to us. We will require photographs to properly evaluate the product condition.

Contact

Store Name: Jenny's Gifts

Phone: +1 408 297 8560

E-mail: info@jennysgifts.com

Address: 1111 Story Rd, San Jose, CA 95122, United States

Service Hours: Monday - Friday: 9:00 AM - 5:00 PM (CST)