Shipping policy

This policy explains where we ship, shipping fees, order processing, delivery estimates, order changes/cancellations, and delivery‑issue handling for orders placed on jennysgifts.com.

We currently ship from the United States to Germany, Finland, and Spain. We do not offer shipping services to other countries or regions at this time.

Free standard shipping on orders $120 or more. A flat $16 standard shipping fee applies to orders under $120. The final applicable shipping fee will be shown at checkout prior to payment.

Orders are typically processed within 1‑2 business days (excluding weekends and holidays). Processing covers order verification, toy safety inspection, packing and carrier pickup.

Estimated delivery time is typically 5‑10 business days after shipment for all three destinations. Delivery timelines may vary due to carrier operations, customs clearance, weather conditions, peak holiday seasons, and local logistics conditions in Germany, Finland and Spain.

We ship via trusted international carriers. Carrier selection depends on package size, weight, toy product type and service availability. We cannot guarantee a specific carrier for every order. Larger‑sized or bulky toy items may require special freight delivery. For freight shipments, the carrier may contact you using the phone number you provided during checkout to arrange a delivery appointment. Tracking details will be provided once your order is dispatched. Tracking updates may take 24‑48 hours to display after the carrier’s first scan.

Tracking information will be sent to you after your order ships. Tracking updates may take 24‑48 hours to appear following the carrier’s initial package scan.

Should you need to modify or cancel your order, please contact us as soon as possible via info@jennysgifts.com and include your full order number.

Before shipment: If your order has not been processed or dispatched, we will make reasonable efforts to cancel your order. Upon approval, a refund will be processed to your original payment method (please refer to our Returns & Refund Policy for refund timelines).

After shipment: Once the order has been shipped, cancellation is no longer available. You may submit a return request after item delivery subject to the eligibility rules stated in our Returns & Refund Policy.

If a shipment is returned to us because of an incorrect or incomplete delivery address entered at checkout, or if you refuse delivery, carrier return charges and original shipping fees may be deducted from your refund.

Please inspect your toy order immediately upon receipt. If items arrive damaged, defective, or you receive incorrect goods, please reach out to us within 48 hours after delivery at info@jennysgifts.com.

Please provide the following information in your message: (1) Your order number (2) Clear photos of the toy product (3) Photos of outer packaging and shipping labels (4) A short written description of the problem

After our review, we will offer a suitable resolution including replacement parts, full‑item replacement, refund or other applicable solutions.

We work hard to meet our estimated delivery timelines, yet delays may happen due to circumstances beyond our control: weather disruptions, carrier interruptions, EU customs clearance delays, peak shopping seasons, or limited service for remote areas in Germany, Finland and Spain.

If your tracking status has not updated for a long period, or the tracking shows “delivered” but you have not received your toy package, please contact us and we will support you with follow‑up steps.

Store Name: Jenny's Gifts Phone: +1 408 297 8560 E-mail: info@jennysgifts.com Address: 1111 Story Rd, San Jose, CA 95122, United States Service Hours: Monday - Friday: 9:00 AM - 5:00 PM (CST)